University of Connecticut

Events Calendar

Family Business Base Camp - Operations & Customer Service

Saturday, May 12, 2018
1:00pm – 4:00pm

SBDC - 222 Pitkin St., East Hartford, CT

Operations & Customer Satisfaction Operations are the foundational elements that keep your business functioning efficiently. In this session you will discover how to outline your operational goals and objectives, then develop an action plan to make they achievable, scalable, sustainable and measurable. Dr. Cruz and Robin Bienemann will highlight the tools you will need to ensure you are meeting and even exceeding expectations. You will see how measuring customer satisfaction can have a powerful return on investment.



Robin Bienemann,

School of Business (primary), Connecticut Center for Entrepreneurship and Innovation, Connecticut Small Business Development Center, Graduate School - Events, School of Business Alumni, UConn Master Calendar

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